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East West Symphonic Choirs

Discussion in 'Audio Units: Effect and Instrument Plugins' started by daveyboy, Jun 6, 2013.

  1. daveyboy

    daveyboy Senior member

    Can anyone confirm that Wordbuilder now runs within Play so that now one does not have to route midi in and out of Logic? I'd like to upgrade my Kontakt version and like the idea of not having to deal with a separate word builder app.

    Sent from my iPad using Tapatalk
  3. Doug Zangar

    Doug Zangar Senior member

    It does open in a version of Play. I haven't used it so can't say how well it works.....
  4. Pete Thomas

    Pete Thomas Administrator Staff Member

    I've used it in Play. It works mostly but seems a bit buggy, and East West tech support is totally unhelpful.
  5. EastWest Lurker

    EastWest Lurker Senior member

    I am EastWest's Online coordinator.

    Yes, it is built into Play. Yes, it works and while sometimes its behavior can indeed be buggy, more often it is the user not really understanding it because they have not read the manual. The only legitimate knock on the library IMHO is that it lacks "true legato".

    Don't take Pete's word for this. EW's tech support is excellent if you phone them. Support ticket response can be slow but the forum is useful as long as you do not write things in a hostile and aggressive manner and follow the rules..

    If you have issues that are not being resolved, you can always send them to me and I will get you help.
  6. Pete Thomas

    Pete Thomas Administrator Staff Member

    That's handy to now, I suppose I should have!

    I agree that my experience may not be what everyone gets, however I'm confused by your mention of phone support. Once on the site there doesn't seem to be any tech support phone number, only an email submit form that sometimes gets a slow response as you say, and sometimes gets no response. (in my case, that is)
  7. EastWest Lurker

    EastWest Lurker Senior member

    Well there is in the US and I believe some Europeans have talked to Michiel Post on the phone over there.
  8. Pete Thomas

    Pete Thomas Administrator Staff Member

    I tried the US site, got the same thing - only an email submit form no phone number, do you have a URL for the page with the contact phone number?
  9. EastWest Lurker

    EastWest Lurker Senior member

    Hmmm, I dom't see it either but if you email me, I can get it for you.

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